Alienware - Door Controller has stopped working

Issue
After installing the latest Alienware Command Centre I encountered this strange error on booting into windows. The lights on my Alienware Case stopped working, and it stopped reporting internal temperature, fan speed, and all that jazz.

Though, like a lot of things, it didn't bother me too much at first, but after a 3 weeks of seeing this error, I decided to look into what it could be.  It seems the latest version that I updated to has some sort of bug in it.

Looking for the Alienware Commend Centre Software
- NOTE: This didn't work, don't follow it, see section below named Solution: Found Alienware Command Centre - using Good Old Google!:

I didn't know where to get the Alienware Command Centre, so:
1. I looked to see if I had the CD that came with my Alienware desktop computer, but I didn't see any disk that included it.
2. Next, I went to the Support.Alienware.com website, strangely it redirected me to Alienware's home page instead of taking me to their support page.  That irritated me.  Nonetheless, I hovered the mouse over "Support" and clicked on "Device Drivers and Downloads" from the dropdown menu.

Next I selected the following from the dropdown lists:
* http://support.alienware.com/Support_Pages/Restricted_Pages/driver_downloads.aspx

1. Select an Operating System: Windows 7 x64 (you should choose your own OS)
2. Select a Component: Desktop Systems
3. Select a Manufacturer: Alienware(TM) Corporation
4. Select an item: <Select the desktop you purchased>

Click Search 

Clicked on Drivers and Downloads, and it took me to Dell's general support website...  
* GRRR, what the heck are they doing????

Oh my goodness!  Can they make it any more harder to find!?

Solution

Found Alienware Command Centre (using Good Old Google!)
1. From here, I decided to use google to search for the Alienware Command Centre
* typed into google:  alienware command center download

2. Then I clicked on the 2nd link as it showed a newer version of the Command Centre 2.7.25.0
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=39XW1

3. Click 'Download File'

4. Uninstall Current Version of Alienware Command Center
1. Windows 7 > Windows Button (Start) > Control Panel > Programs and Features
* Alienware Command Center, click to select it from the list
* Click Uninstall button (above)
* Click to 'Remove All'
* Click Next until it starts, and finishes

2. When it was done, I rebooted my computer for good measure

3. I found the 'Alienware Command Center 2.7.25.0" (.exe) file that I downloaded from the Dell's website, and double clicked it to run it (where ever you saved it)
* follow the prompts, and click next until it starts installation
* at the end, it will reboot your computer

4. When Windows is finished rebooting the 'Door Controller..." Error will come up again.
* at this point, I thought "OMG", but then I tried to "Repair" the installation
* go into Control Panel > Programs and Features > Alienware Command Center, click to select it from the list
* Click Uninstall button (above), but this time, Select the option to repair/reinstall the program
* Click Next until it starts, and finishes

5. When it's done repairing, it will reboot the computer

6. For me, when it came back into Windows, everything was working again!
* No stupid "Door Controller..." error, and my lights worked again, and all the other monitoring systems in the 'Alienware Command Center' worked again.

Time Wasted
It took me 1.5 hours, but I tried the repair option with my first install without uninstalling it fully, and in that instance, it didn't work.  The problem only went away after a full uninstall, and reinstall, followed by the repair.  Weird if you ask me.  They really should fix their installer!!

Okay, hope this helps those of you out there that have encountered this problem!

Have a good day!


Dieu